RETURNS AND REFUNDS

RETURNS

do you want return something? No problem!

  • You have the right to withdraw from your order within 7 days without giving any reason. Please note that we can accept the return only if the item is been purchased directly from the company on the Website www.thesignrepublicstore.com 

 The withdrawal period will expire after 7 days from the day of the purchase.


 To exercise the right of withdrawal, you must inform us of your decision to withdraw from your order by an unequivocal statement (e.g. a letter sent by post, or e-mail). 


You may use the Withdrawal Form available by clicking here [WITHDRAWAL FORM]. The use of this withdrawal form is not obligatory but suggested. 


 To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 


Refunds will be issued in the same method of payment as the original payment and within 7 days from the request of refund. A purchase made with a credit card: a refund will be issued to the original account.


 If you withdraw from this contract, we shall reimburse to you all payments received from you, not including the costs of delivery (also the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 7 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. THESIGN will cover the cost of sending replacement items to the original purchaser only once. We cannot refund courier or postage costs unless the item is faulty.


 The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way!


 All goods will be inspected on return. We try hard to accept all returns, and returns to us don't need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.


Underwear, Swimwear and Socks can't be exchanged or refunded unless it’s faulty.


We're not responsable for any items that are returned to us by mistake.


Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.


Our returns address is:THESIGN Republic Headquarter, Via Sturzo 2, Campobasso, CAP 86100, ITALY, e-mail: info.thesignrepublicstore@gmail.com

NOTE: We highly advise to track your return as we cannot refund or exchange items that go missing in the post.


ORDER CANCELLATION

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.

THESIGN may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.

 

Our returns address is:

THESIGN REPUBLIC HEADQUARTER,

Via Sturzo 2, Campobasso (CB), CAP 86100, ITALY,

e-mail: info.thesignrepublicstore@gmail.com

 

For any information on your shipments:

Luciano Parisi

Store Manager

Via Sturzo 2
86100 (CB)
Phone: (+39) 3457399292
info.thesignrepublicstore@gmail.com


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